Returns & Refund

Your Satisfaction is Our Commitment

At America Super Mart, we strive to ensure that every purchase meets your expectations. If you’re not completely satisfied with your order, we’re here to assist you through our straightforward return and refund process.

Return Eligibility

You may initiate a return under the following conditions:

• Change of Mind: If you’ve changed your mind about a purchase, you can request a return.

• Item Not as Described: If the item received doesn’t match the description provided at the time of purchase.​

• Damaged or Faulty Items: If the item arrives damaged or is faulty upon receipt.​

Please ensure that:

• The item is returned in the same condition as received, including all original packaging, accessories, and documentation.​

• The return is initiated within 30 days of delivery.​

How to Initiate a Return

1. Contact Us: Reach out to our customer service team via our Contact Us page, providing your order number and reason for return.​

2. Receive Return Instructions: Our team will guide you through the return process, including providing a return shipping label if applicable.​

3. Package the Item: Securely package the item, ensuring it includes all original components and documentation.

4. Ship the Item: Send the package using the provided shipping label or as instructed by our team.​

Refund Process

• Processing Time: Once we receive and inspect the returned item, refunds are typically processed within 3-5 business days.​

• Refund Method: Refunds will be issued to the original payment method used during the purchase.​

• Partial Refunds: If the returned item is used, damaged, or missing parts, a partial refund may be issued to account for the loss in value.​

Return Shipping Costs

• Seller Responsibility: If the return is due to an error on our part (e.g., incorrect, damaged, or faulty item), we will cover the return shipping costs.​

• Buyer Responsibility: If you’re returning the item for other reasons (e.g., change of mind), you may be responsible for the return shipping costs.​

Additional Information

• Multiple Items: If returning multiple items, please initiate a separate return request for each item.​

• Return Exceptions: Certain items may not be eligible for return due to hygiene reasons or other restrictions.​

• eBay Money Back Guarantee: For purchases made through eBay, the eBay Money Back Guarantee may apply. 

Need Assistance?

Our customer service team is here to help you with any questions or concerns regarding returns and refunds. Please don’t hesitate to reach out through our Contact Us page.